Privacy Policy

Who We Are

At craftedup, your privacy is our top priority, and we are dedicated to protecting the personal information you entrust to us. We understand the importance of your trust, and this Privacy Policy outlines how we collect, use, and safeguard your information, as well as the choices you have in controlling it.

Important Notice: craftedup will never share, sell, or rent your personal information to third parties.

1. The Information We Collect

We collect personal information when you engage with us, such as when you make a purchase, create an account, or communicate with us. The types of information we may collect include:

Identity & Contact Information: Your name, email address, billing and shipping addresses, purchase history, communication with our customer support team, and preferences regarding products or services.

Transaction Details: Payment-related information such as your name, card type, and part of the card number used during your transactions.

Technical Information: Details like your IP address, browser type, operating system, location, and device information when you access our website.

Marketing Preferences: Your communication preferences, including how you prefer to receive promotional messages from us.

2. Information You Provide

You may voluntarily share personal information with us in various ways, such as during a purchase, registration, or by sharing feedback. This may include your name, email, shipping address, billing details, purchase history, and product preferences, as well as content like reviews, photos, and comments you share with us.

3. How We Use Your Information

We use the information you provide for the following purposes:

  • To tailor our communications and promotional offers to better suit your preferences.
  • To process and manage your orders efficiently.
  • To provide you with comprehensive customer support before, during, and after your purchase.
  • To update or modify your account details with your consent as needed.

4. Cookies, Web Logs, Web Beacons & Google Analytics

We use cookies and services like Google Analytics to enhance your experience on our site. Cookies store information such as your preferences, language, and currency, and allow us to keep track of items in your cart.

Google Analytics helps us monitor site usage patterns to continually improve the user experience. You can opt-out of Google Analytics by installing the browser plugin available at: https://tools.google.com/dlpage/gaoptout.

5. Email & Text Messaging

By providing your phone number or email, you may receive product updates and notifications via text or email. We send up to four messages per month, and this service is completely free of charge. If you wish to unsubscribe, simply contact us at [email protected].

6. Sharing Your Information

We respect your privacy and do not sell or rent your data to third parties. However, we may share your information with the following:

  • Payment processors, banks, and delivery services to fulfill your orders.
  • Service providers, including Google Ads and web hosts, to support our online platform.
  • Tax authorities for invoicing purposes.
  • Law enforcement or legal authorities when required by law.

7. Protecting Your Information

We employ industry-leading security measures to protect your personal data. All sensitive payment information is encrypted using SSL technology and processed securely through PayPal. While no system is entirely foolproof, we continually update our security practices to ensure your information remains secure.

8. Data Retention

We retain your information as long as necessary to provide services, maintain your account, or fulfill legal requirements. In certain cases, we may retain data for fraud prevention or compliance with regulations, even after you close your account.

9. Withdrawing Consent

You have the right to withdraw consent for processing your personal data at any time. Please note that withdrawing consent may limit your ability to access certain products or services. To review, update, or delete your personal information, please contact us at [email protected].

10. Accessing & Modifying Your Information

You have the right to access and review the personal information we hold about you. If necessary, you can update any inaccuracies or request that we block or delete your data. In some cases, we may require you to verify your identity before making changes.

To request updates or deletions of your personal information, email us at [email protected].

11. Privacy Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page, and when appropriate, communicated via email. Please check this page regularly to stay informed about how we protect your privacy.